Nice customer service..Lady at the service deak was very friendly and kind.Overall good experience for my first service..!!

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I’ve been in contact with Forest City Mazda for about 2 years now and the work ethic of some workers remains impeccable. The employee that I have been dealing with mostly is named Samir Osman, one of the most charasmatic, positive and honest workers that you could find at ANY dealership. With your best intentions at heart and the best prices for amazing quality vehicles, I’d recommend this dealership any day of the week!

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Mazda has earned a customer for life! I brought my father in to look at a few different vehicles as he doesn’t speak English too well. We were greated with a smile and unmatched charisma from your sales representative Samir Osman. He showed us all our different options and explained the benefits of each car in great detail. It’s people like him who are real difference makers in the success of a business. It all starts with your interactions with your customers, and that is something Samir really takes seriously. He made us feel comfortable and like we were speaking with someone we’ve known for years. He is definitely a top asset for your establishment and we couldn’t be happier with our decision to visit forest city Mazda for our next family vehicle!

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I rarely write a review for good experiences but i simply had to show my appreciation for this company. I’ve been looking for months for a perfect midsized sedan with the pickiest of people “my uncle” and we finally landed at Forest City Mazda and it was the best move we could have done. An employee named Samir heard us out and attentively listened to every wish my uncle had in his dream vehicle. Samir made us feel at home the entire visit therefore I must recommend Forest City Mazda to everyone. Mazda did themselves a favour hiring this man!

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Best customer service I have received in a very long time. No more then 1 minute after I arrive I was greeted by Samir with a happy attitude and exceptional customer service. He had all the answers to all my questions and I never felt pressured once. I highly recommend forest city Mazda and make sure you look for Samir with the big perfect smile!

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Amazing service and was not disappointed! Samir was an exceptional sales rep that covered all the questions I needed and valued my time. Very polite and nice, would recommend to future buyers :)

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Now called Forrest city Mazda. Still excellent service.

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Boyfriend just purchased our second vehicle from Forest City Mazda. Both time we have had nothing but the best service. Dan S (now manager) and Jesse F have been so helpful in getting us into a bigger vehicle as our family is expanding and need more room. When its time for me to upgrade my car I will be in to see these two. (Altho we didn't stay with Mazda and got a Dodge this time.) Thank you Dan and Jesse for the amazing customer service!

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I was in the area today and stopped by Forest City Mazda to get a battery replacement for my car key. When I showed up the parts department was literally about to close but still asked what I needed. I said it wasn't urgent but the gentleman who helped me (Eric) insisted on replacing my key's battery. As he was replacing the battery, my key fell apart due to some damage from the key falling in the past. He ended up staying open 15 minutes past closing time to fix my key, put a new battery in and make sure the key/remote worked perfectly before closing up. He didn't charge me for the battery or for anything. Eric is the definition of exceptional customer service and I'm very happy to have met him (and sorry for keeping him past his shift!). I would give 10 stars if I could.

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I am impressed with this dealership. They give me a good price breakdown, the person I talked to in their parts department (Eric) was unbelievably helpfully, going out of his way to make sure I paid a good price. I have quotes from other dealerships so I know that for a fact, and I appreciate the effort from all people and aspects of the garage.

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Shanna and her team were amazing. I had bought my car elsewhere 3 weeks before and had some issues- she was quick and helpful and I will go back to them for sure !

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I bought a new vehicle from Forest City and have had some initial issues with the car and service overall. That said, they have really upped their game. Their team has made an effort to be very attentive and all issues with my car have been resolved.

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Thank you Shanna for your professionalism and support, you made my service experience very positive

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We chose a used Mazda CX-5 and the staff were very helpful and answered all our questions. They were had a wealth of information making the decision much easier. We did lots of research and visited other dealerships in London looking at different makes and models but hands down I had the best experience here and was really impressed. We test drove the car in horrible winter weather and it was a great chance to see how well it handled. Staff were never pushy and listened to what was important for our next vehicle. Had great customer service. The financing staff were great and able to explain all of our options and choices. We are very happy with the vehicle so far, feels like night and day compared to our old car. Looking at consumer reports for the cx5 also helpful it preformened really well in reliability, so we look forward to driving it for many years to come. Thank you!

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Brought my 2013 Mazdaspeed 3 in for a engine light issue. Turned out to be something quick and easy. I was very satisfied with the service I got, my service advisor was great at keeping in contact with me throughout the three days my car was in and the technicians were amazing, very knowledgeable on their product and had no problem talking to me directly about it. Very honest staff and felt comfortable with my car being there. Very happy customer ! Thanks a lot guys !

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