Excellent service and amazing staff. Love my zoom zoom

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We purchased a 2012 CX-9 from FCM in January and love it. Haven't driven it much so just took it in for its 1st oil change last week.We had noticed a noise that sounded to me like a wheel bearing so we asked Paul to have it checked out.To shorten this story, Paul and his crew discovered a major transmission issue and were able to have Mazda Canada step up and cover the cost, which could easily have been over $8000. And since it's a 2012 with 270,000km's it was well past warranty.Needless to say, we were overjoyed at their commitment to customer satisfaction and so very thankful that FCM and Mazda Canada looked after us so well. I can't imagine any other auto manufacturer or dealership going to such lengths to make things right for a customer.

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Very disappointed with after sale service!!! Called several times, and sent many emails asking the financial manager to fix the mistake in my lease contract. It has been over a year now, and my issue isn't resolved yet. It's causing me problems with tax, and now the leasing company is chasing me to fix it.

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Vast selection of traded models as well of course as the current Mazda line up. Top Tip: See Charlie Noseworthy - great guy.

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Good first visit. Fled from the deteriorating service st Pfaff Mazda. Went to have the shoddy brake work that Pfaff did. Coukd of dinged us for new brakes, but they were honest and showed us the issue and repaired it for a fraction of new brake work. Thanks Pfaff, but thank you Forest City!

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Fantastic experience with the Service crew! Each time I go in for maintenance they exceed expectations. The last time they’d even surprised me with a something i hadn’t asked about and wasn’t expecting they would address for me - it was a small thing with a big impact! Thanks Dan and crew! I will continue to recommend Forest City Mazda!

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I'll spare the details leading up to why I was car shopping; Samir took the time to understand my specific needs and what I was after.After some research and many test drives--it was down to the CX-3 and Hyundi Kona. I decided upon a new CX-3 AWD over the Kona for one specific reason, the ride quality...it was hard to nit-pick features. I will say, the only thing about the CX-3 that is a draw back would be the cup holders, they are almost useless for anything but bottles.I am pleased with the treatment I received during the purchase process. My purchase included a trade-in, the offer I received was very close to what I expected and the whole deal came together to my satisfaction. Thank you for a smooth transaction with customer satisfaction thus far.

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Honestly these guys are amazing and they treat you great, I used to have a rav 4 and never hated a car so much. Went to Mazda got myself a cx5 2018 and honestly wish I have sooner. Great service and great car.

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We had a great experience buying a new Mazda 3. Tiffany was helpful and made time whenever we were available. Would definitely recommend to check this place out if you're car shopping.

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If you need a car this is the dealership you want to go to! I just purchased a car from here in December 2018 and have gone to service the car a couple times now far for tire switching and such. Everybody that I have come in contact with has been exceptionally friendly and willing to do anything they can to help with any questions or problems you have. There service department has a sign saying customer satisfaction guaranteed 100% and they really mean it. Go here you won't be disappointed!

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Charlie was very professional and knowledgeable in helping me find the perfect car for my lifestyle!

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Great parts help

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Excellent service :)

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Good and prompt service

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Nice customer service..Lady at the service deak was very friendly and kind.Overall good experience for my first service..!!

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I’ve been in contact with Forest City Mazda for about 2 years now and the work ethic of some workers remains impeccable. The employee that I have been dealing with mostly is named Samir Osman, one of the most charasmatic, positive and honest workers that you could find at ANY dealership. With your best intentions at heart and the best prices for amazing quality vehicles, I’d recommend this dealership any day of the week!

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Mazda has earned a customer for life! I brought my father in to look at a few different vehicles as he doesn’t speak English too well. We were greated with a smile and unmatched charisma from your sales representative Samir Osman. He showed us all our different options and explained the benefits of each car in great detail. It’s people like him who are real difference makers in the success of a business. It all starts with your interactions with your customers, and that is something Samir really takes seriously. He made us feel comfortable and like we were speaking with someone we’ve known for years. He is definitely a top asset for your establishment and we couldn’t be happier with our decision to visit forest city Mazda for our next family vehicle!

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I rarely write a review for good experiences but i simply had to show my appreciation for this company. I’ve been looking for months for a perfect midsized sedan with the pickiest of people “my uncle” and we finally landed at Forest City Mazda and it was the best move we could have done. An employee named Samir heard us out and attentively listened to every wish my uncle had in his dream vehicle. Samir made us feel at home the entire visit therefore I must recommend Forest City Mazda to everyone. Mazda did themselves a favour hiring this man!

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Best customer service I have received in a very long time. No more then 1 minute after I arrive I was greeted by Samir with a happy attitude and exceptional customer service. He had all the answers to all my questions and I never felt pressured once. I highly recommend forest city Mazda and make sure you look for Samir with the big perfect smile!

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Amazing service and was not disappointed! Samir was an exceptional sales rep that covered all the questions I needed and valued my time. Very polite and nice, would recommend to future buyers :)

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Now called Forrest city Mazda. Still excellent service.

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Boyfriend just purchased our second vehicle from Forest City Mazda. Both time we have had nothing but the best service. Dan S (now manager) and Jesse F have been so helpful in getting us into a bigger vehicle as our family is expanding and need more room. When its time for me to upgrade my car I will be in to see these two. (Altho we didn't stay with Mazda and got a Dodge this time.) Thank you Dan and Jesse for the amazing customer service!

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I was in the area today and stopped by Forest City Mazda to get a battery replacement for my car key. When I showed up the parts department was literally about to close but still asked what I needed. I said it wasn't urgent but the gentleman who helped me (Eric) insisted on replacing my key's battery. As he was replacing the battery, my key fell apart due to some damage from the key falling in the past. He ended up staying open 15 minutes past closing time to fix my key, put a new battery in and make sure the key/remote worked perfectly before closing up. He didn't charge me for the battery or for anything. Eric is the definition of exceptional customer service and I'm very happy to have met him (and sorry for keeping him past his shift!). I would give 10 stars if I could.

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I am impressed with this dealership. They give me a good price breakdown, the person I talked to in their parts department (Eric) was unbelievably helpfully, going out of his way to make sure I paid a good price. I have quotes from other dealerships so I know that for a fact, and I appreciate the effort from all people and aspects of the garage.

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